Service
Social Care Network (SCN)
Helping eligible Medicaid members connect with community resources for food, housing, transportation, and care navigation.
Support that matters, where daily life happens.
Health is shaped by everyday life. Whether there is food in the kitchen, whether the heat is on, whether there is a ride to an appointment, whether anyone can help make sense of the paperwork: these things decide how well treatment can work.
The Social Care Network is designed to help eligible Medicaid members address health-related social needs and connect with trusted services in their community. Our team screens, reviews eligibility against applicable program requirements, and then helps with the navigation itself.
A screening is a conversation, not an application for care, and completing one does not guarantee eligibility or services. Eligibility depends on Medicaid enrollment, screening results, program requirements, service availability, and applicable New York State guidelines. We will always tell you honestly where you stand.
What this service includes
- Screening by a real person on our team
- Help with food, housing, and transportation navigation
- Care navigation from screening through connection
- Clear answers about what you qualify for and what you do not
Who this is for
- Medicaid members with health-related social needs
- Individuals experiencing food insecurity or difficulty accessing nutritious food
- People managing chronic or behavioral health conditions alongside daily-life pressures
- Pregnant or postpartum individuals with qualifying needs
- Individuals facing qualifying housing or other social challenges
This list describes who typically asks for this service. It is not a diagnosis, and it is not a statement that this service is right for you - that decision follows an evaluation with a clinician.
Areas we work with
Your next step
Request this service
Send a request and our staff will contact you to confirm the right clinician and time. A request is not a confirmed appointment.
Request appointment914-352-6116If this is an emergency, please do not use this website.
- Call 911 or go to your nearest emergency room if you or someone else is in immediate danger.
- Call or text 988 to reach the Suicide and Crisis Lifeline, available 24 hours a day.
- Our website forms and phone lines are for routine appointment requests and administrative questions only.
You are in the right place
Help is available. Taking the next step is simple.
Send a request, or call and speak to a person. We will help you find the right clinician, explain what your insurance covers, and answer the questions you have not thought to ask yet.
If this is an emergency, please do not use this website.
- Call 911 or go to your nearest emergency room if you or someone else is in immediate danger.
- Call or text 988 to reach the Suicide and Crisis Lifeline, available 24 hours a day.
- Our website forms and phone lines are for routine appointment requests and administrative questions only.